Privacy Policy

Introduction

Helios Card, Inc. ("Helios Card," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Physical address and billing information
• Date of birth and government-issued identification
• Social Security Number or other tax identification numbers
• Employment information and annual income
• Cryptocurrency wallet addresses

Identity Verification Information

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect identity verification information through our third-party verification partner, including government-issued ID documents and biometric data such as facial recognition.

Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Usage data (pages viewed, features used, interaction patterns)
• Cookies and similar tracking technologies
• Session replay data to improve user experience and troubleshoot issues

Information from Third Parties

We may receive information about you from third parties, including:

• Credit bureaus and identity verification services
• Data providers and aggregators
• Fraud detection and prevention services
• Public databases and records

Transaction Information

We collect information about transactions made using our Services, including:

• Card transaction amounts, merchants, and categories
• Collateral deposits and withdrawals
• Payment history and account balances
• Blockchain transaction data

How We Use Your Information

We use the information we collect for the following purposes:

• To verify your identity and assess your eligibility for our Services
• To provide, maintain, and improve our Services
• To process transactions and manage your account
• To communicate with you about your account and our Services
• To detect, prevent, and respond to fraud, abuse, and security incidents
• To comply with legal and regulatory requirements
• To send marketing communications (with your consent)

How We Share Your Information

We may share your information with the following parties:

Service Providers

We share information with third-party service providers who perform services on our behalf, including identity verification providers, payment processors, card issuers, and cloud hosting providers.

Card Issuer and Partners

We share information with our card issuing partner and payment network to facilitate card issuance, transaction processing, and account management.

Legal and Regulatory Requirements

We may disclose your information when required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to manage cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided below.

Analytics and Advertising

We use analytics services, including Google Analytics, to help us understand how users interact with our Services. These services may collect information about your use of our Services and other websites, including your IP address, browser type, and pages visited. We may also use advertising technologies to deliver relevant advertisements to you.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want your online activities tracked. Our Services do not currently respond to Do Not Track signals.

International Data Transfers

Your information may be transferred to and processed in the United States. By using our Services, you consent to the transfer of your information to the United States. Please note that U.S. law may not provide the same level of data protection as the laws of your country.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

State-Specific Disclosures

Nevada Residents

Nevada residents may submit a request directing us not to sell their personal information. To submit such a request, please contact us using the information provided below.

California Residents

California residents have the right to request information about our disclosure of personal information to third parties for direct marketing purposes ("Shine the Light" law). To make such a request, please contact us using the information provided below.

Brazil Residents

If you are a resident of Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including the right to access, correct, delete, and port your personal data, as well as the right to object to certain processing activities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: